Accessibility

ACCESSIBILITY

Material on this website is available in an alternate format upon request. Please contact the Staff Services/Clerks Department for more information or to make a request.

We all need accessibility

People with disabilities represent a major and growing part of our population. Disabilities affect key areas of daily living. One in seven people in Ontario have a disability. By 2026, as the population ages, it is estimated that 16 per cent of people in Canada will have a disability.

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA)

The AODA became law on June 13, 2005. Under this landmark legislation, the Provincial government has developed standards to identify, remove and prevent barriers for people with disabilities. The vision of the AODA is to have an accessible Ontario by 2025.

The AODA Accessibility Standards address issues in five [5] key areas:

1. Customer Service Standard

2. Information and Communication Standard

3. Transportation Standard

4. Employment Standard

5. Built Environment

Tecumseh Accessibility Advisory Committee [TAAC]

The Accessibility Advisory Committee is a citizen volunteer committee that advises the Mayor and Council on matters related to the identification, removal and prevention of barriers for persons with disabilities. Visit the Accessibility Advisory Committee web page for more information.

 

Current accessibility plans

The Town is committed to providing accessible programs and services to help it achieve the vision to be the most livable Town in Canada. The Town’s Multi-Year Accessibility Plan 2012–2017 will set out the steps the Town will take to implement the requirements of the AODA's Integrated Accessibility Standards Regulation.

MORE INFORMATION ABOUT ACCESSIBLE SERVICES AT THE TOWN

Accessibility and the Town’s website

Accessibility is an important part of everything the Town does and our website is no exception. We are doing as much as we can to make sure that everyone can access the information they need.

In addition to working toward meeting the Accessibility for Ontarians with Disabilities Act (AODA), 2005, requirements as introduced between January 1, 2012 and 2025, our website currently strives to meet the requirements of the World Wide Web Consortium Web Content Accessibility Guidelines [WCAG] 2.0 initially at Level A and increasing to Level AA.

Using plain language, offering documents in alternate formats, and using appropriate heading tags for content and alternative text tags for images are just some of the ways we're making our website more accessible.

You may choose to make additional adjustments to the way information is displayed on your computer such as increasing the font size on your screen, changing background colours or having the words on your screen read to you. You may also want to visit the Access Ontario website

Accessible Transportation - Priority seating for elderly and disabled

Priority seating on the Tecumseh Transit Service bus is located at the front of the vehicle. The priority seating is marked Courtesy Seating. The display sign also states that persons must vacate the courtesy seating if its use is required by a person with a disability.
If this seat is occupied, seniors and persons with disabilities boarding the bus can ask the Operator to request that priority seating be made available. Generally, riders will volunteer to give up their seat to someone who needs it more.

COMPLIANCE WITH AODA'S CUSTOMER SERVICE STANDARD

Accessible customer service is about understanding that people with disabilities may have different needs. It's about treating everyone with respect and dignity and as simple as asking: "How may I help you?"

The Town is committed to working towards being compliant with all standards under the AODA as they are introduced. As a public sector organization, compliance to the legislation became effective on January 1, 2010.

What the town has done to comply
 

  • Developed an Accessibility Policy and Accessible Customer Service Procedure
  • Trained staff (full- and part-time), volunteers and elected officials
  • Ensured that contractors and any other people who interact with the public (in connection with the town) are familiar with the town's accessible customer service practices
  • Reviewed and revised department operational practices
  • Provided ways in which the public can provide feedback to the town

Mandatory training included
 

  • The purpose of the act
  • How to interact with people with various disabilities
  • How to interact with people who use a service animal or support person
  • How to use and maintain assistive devices available on town-owned property
  • What to do if a person with is disability is having difficulty accessing service
  • Details on the town's accessibility policy, procedures and practices

What is the practice for assistive devices, service animals and support workers?

Customers are permitted to use assistive devices to access goods and services provided by the Town. Staff is committed to ensuring assistive devices on premises are kept in good working condition at all times.

Service animals and dog guides are permitted in areas that are open to the public and are permitted to assist customers in accessing goods and services, unless prohibited by law.

Support workers are welcome to attend and participate in goods and services provided by the Town. Depending on the service area and the activity, an admission fee may be required.

What alternate formats of communication are offered?

Upon request, public information can be provided in an alternate format such as large print. Staff is happy to assist with accessibility needs — early notification is appreciated.

How will I be notified of a disruption of service?

In the event of planned disruptions at any town facility, service or system, a notice will be posted on this website and at the affected facility's location.

How you can provide feedback

The Town is committed to providing high quality customer service. We value all of our customers and are striving to meet everyone’s needs. Public input is welcomed as it helps to identify areas where changes need to be considered and ways in which we can improve the delivery of goods and services.

A variety of ways are offered for you to provide us with your feedback. Please include your contact information, date and time, location, specific concern and any recommendations. Feedback can be provided by completing the Accessible Customer Service Complaint and Feedback form or by contacting us.

Phone: 519-735-2184
Email: accessibility@tecumseh.ca
Mail: Town of Tecumseh
917 Lesperance Road,
Tecumseh, Ontario N8N 1W9
 

We have undertaken to use our knowledge and understanding of the ways in which different people access the Internet, to develop a web site that is clear and simple for everyone to use.

Validation

We have used XHTML 1.0 and CSS that conforms to specification, as laid out by the W3C because we believe that usability and accessibility must have a solid foundation. If anything on this web site does not validate correctly, please contact the site administrator.

We have also endeavoured to achieve AA accessibility as measured against version 1.0 of the WCAG. We are aware however, that a number of the checkpoints of the WCAG are subjective — and although we are sure that we have met them squarely, there may be instances where interpretation may vary.

 

The Town of Tecumseh is committed to providing high quality customer service.  We value all of our customers and strive to meet everyone's needs.  We welcome your comments to help us monitor and improve our services and experiences.  Should you wish to submit any suggestions, we would ask that you kindly complete the Accessible Customer Service Complaint and Feedback form or email us directly at accessibility@tecumseh.ca